At ContractWorks, our employees come from a variety of experiences and backgrounds, each with a unique set of skills and talents that align with our overall mission of providing simple, smart document management solutions.
We’re proud of the team we’ve assembled, and we think it’s about time you get to know the people that are innovative, agile, and committed to fulfilling the needs of our customers.
This month we’re catching up with Kristen Johansen, VP Product Development at ContractWorks. Kristen plays a critical role at ContractWorks, working to ensure that the products and services offered align with what customers need to be successful.
Getting to Know Kristen
How long have you been at SecureDocs, Inc.*?
I just started! I’m on month four.
What were you doing prior to joining SecureDocs/ContractWorks?
Previously, I ran product and user experience teams for a number of diverse companies, including Sonos, Lynda.com, and Citrix Online.
What do you love about what you do?
I love talking with our customers to understand what motivates them, what they need to get done, and working with our team to create tools to help them do it better. There’s never a day that’s the same, and always a new problem to solve.
Why do you think what you do is important to the overall goals of SecureDocs/ContractWorks?
I own the roadmap for SecureDocs and ContractWorks, so there’s a lot of responsibility to make sure we’re headed in the right direction, growing the company and building products that people love.
What excites you most about the future of the company?
There are so many huge opportunities ahead with AI, in a space where people are clearly struggling to automate their work. I’m excited to develop tools using machine learning and other forms of AI that can automate repetitive and low-value tasks, so we can free people up to do the more interesting, high value work that only humans can do.
What also excites me is the team itself – everybody, from the sales and support teams, to the CFO, to the designers and developers, puts the customer first, and I see people going above and beyond on a daily basis to do the little things that matter. A passion for delivering a great experience for our customers, craftsmanship, and attention to detail are really important for delivering great products, and will be even more important as we grow!
What is your favorite quote?
“I have never tried that before, so I think I should definitely be able to do it.” - Pippi Longstocking
What are you doing when you’re not in the office?
I’m usually cooking for friends, hanging out in my garden with my husband, two daughters, and my chickens, or I’m ocean swimming – sometimes all on the same day! Santa Barbara is a great place for all of those things.
Any other fun facts or hidden talents?
I love manual technology and enjoy making physical things. I learned to do hand typesetting with lead type and use a vintage letterpress, enjoy traditional film photography with a 4x5 view camera, and more recently started doing hand embroidery. I’m currently stitching obsolete consumer electronics – with flowers.
*Located in Santa Barbara, CA, SecureDocs, Inc. includes two highly successful and innovative products – SecureDocs and ContractWorks – that help businesses work quickly, efficiently, and securely.