User Scores Show ContractWorks’ Commitment to Customers
There are a lot of contract management software solutions on the market today. Hundreds, if not more. So how does a company stand out in this crowded legal tech space?
At ContractWorks, we focus on a few key areas that we think work well for us - and for our customers. Our talented teams of in-house engineers and product developers have created a platform that is highly intelligent and sophisticated, yet also incredibly easy to set up and use. We listen to customer feedback to continuously improve the system and provide a more robust offering, without adding unnecessary bells and whistles that would only increase the price and get in the way of a seamless experience.
Our customer service and support teams are the best in the industry, and are available 24/7 to ensure that our clients always have the information and guidance they need to be successful using our platform. We understand how important it is for our customers to feel confident in our solution, and an important part of that is knowing someone is always available to help.
And finally, our low, transparent pricing means that users always know exactly what they’re paying for and what to expect when their renewal is approaching. No surprises.
We work hard to ensure that the ContractWorks customer experience is exceptional. That’s why we’re proud to highlight some recent accomplishments and recognition from the leading software review sites, based on feedback from our customers.
G2 publishes quarterly reports that highlight the top solutions across a variety of software categories. In their recent Spring 2021 reports, ContractWorks was recognized as one of the best contract management software solutions across the Small Business, Mid Market, Enterprise, and Overall categories, primarily due to high marks for fast implementation and setup, ease of use, and leading customer support. ContractWorks also received several G2 badges in multiple categories, including High Performer, Easiest Setup, and Users Most Likely to Recommend.
Crozdesk compares thousands of software solutions across more than 280 categories - including contract management software - and helps buyers find the product that meets their needs. They release an annual Top 20 Document Management Software list based on their Crozscore ranking algorithm, which includes both Legal Document Management Software and general solutions. ContractWorks was once again featured as a Product Leader, with a 97% user satisfaction score.
ContractWorks also earned Crozdesk badges this year for being a Quality Choice product, for being a Trusted Vendor, and for having the Happiest Users, given to providers with an average user rating of at least 4.5 out of 5.
Gartner Digital Markets is comprised of three of the top B2B software search sites - Capterra, GetApp, and Software Advice. Gartner's bi-annual Competitive Comparison reports show how a particular solution is rated against its competitors across a variety of categories, including functionality, ease of use, value for the money, and others. The Competitive Comparison reports published on April 1, 2021 show that ContractWorks is still leading the way in the Contract Management category. ContractWorks scored a 99 overall, including perfect scores of 100 in both the Ease of Use and Customer Support categories.
“Providing an excellent customer experience is the number one priority for the ContractWorks team. From the initial conversations with our sales team, to the onboarding and implementation process for new users, to the ongoing support and service available around the clock, we have intentionally designed an experience that ensures our customers are always equipped with the resources they need to effectively manage their agreements. We take great pride in the level of service we provide, and we're happy to see that reflected in the latest customer satisfaction scores.”
- ContractWorks CEO Will Reynolds
If you’re ready to see why our customers love working with us, schedule a demo today to discuss your contract management needs with one of our product experts.
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