ContractWorks is looking for a highly organized self-starter to join our Santa Barbara based Customer Success team as an Implementation Manager.

The ContractWorks Implementation Manager will work directly with customers during the initial software onboarding, setup, and user training period. With our team oriented approach, you will work with cross-functional team members to ensure we continue to provide immediate value to our customers and differentiate ourselves from our competition.

Responsibilities include:

  • New Customer Implementation
    • Develop strong relationships with customers
    • Provide in-depth product demonstrations and training
    • Educate various levels of users
    • Aid with customer problem solving and issue resolution
    • Monitor and help increase product usage
  • Cross-Departmental Support
    • Collaborate with sales team to help educate prospective clients
    • Work with engineering around technical account setup
    • Keep up to date on new features and product plan

ContractWorks provides Software as a Service (SaaS) solutions that are used by companies looking to securely approve, sign, store and report on corporate documents and contracts. Our easy to use intuitive interface provides our customers the ability to track key dates and milestones, while optimizing their contract workflow and approval process.

Requirements for the role include:

  • College degree
  • Excellent written and verbal communication skills
  • Recent graduates encouraged. Previous roles (such as internships) in a customer-facing environment a plus  
  • An interest in technology and its applications is a must
  • Highly organized, and comfortable creating own to-do list and managing schedule to align with company priorities
  • Comfortable working in an early-stage company where change is inevitable
  • Interested in making a measurable impact to the performance of the business
  • Team player


Compensation will include a competitive salary, bonus based on team performance, stock option grant, insurance package (including health, life, dental and vision), access to a 401k plan, and a fun and comfortable work environment. The ContractWorks team works hard but encourages a positive work/life balance with activities such as paddleboarding, biking, and running. Unique opportunity to join a startup at a stage when fast growth and fast learning is at its highest and the possibility of success rests on the shoulders of those motivated to make a difference.


To apply for this position, please send your resume along with a cover letter to