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Our team of hard working employees is dedicated to solving problems and helping our customers succeed. We're experts at working toward a common goal and keeping each other motivated and inspired. But we also have a lot of fun tackling the important things that need to get done. And we think that makes for a pretty terrific work environment. Plus, we’re based in Santa Barbara, CA, which isn’t half bad.

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Why Work with Us?

Benefits with ContractWorks

Fully Paid Health Insurance
Fully Paid Health Insurance

Your health insurance is on us. Enjoy the benefit of 100% company-paid health insurance.

Generous PTO
Generous PTO

With a generous Paid-Time-Off (PTO) policy, planning vacations or personal time is easy and encouraged.

Free Gym Membership
Free Gym Membership

Stay fit with a free gym membership. Promoting and supporting your health and wellness is important to us.

Professional Development Education
Professional Development

Advance your career with company-paid professional development courses that will help you get to the next level.

Team Bonding Activities
Team Bonding Activities

Form a close bond with your colleagues through thoughtful activities designed to foster trust, understanding, and teamwork.

Visionary Team
Visionary Team

Be part of a visionary team that believes in innovation and values your ideas and contributions.

A rare opportunity has arisen to join a fast growing US technology company as they continue to grow their presence in Europe. Founded in Santa Barbara, California, SecureDocs, Inc. provides SaaS solutions to customers across 60 countries, with EMEA operations run from our office in London.

We are now looking for a Customer Success Manager to join our UK-based team, working closely with customers across the EMEA region. You will be responsible for the successful onboarding and implementation of new customer accounts, as well as giving support, advice and training to ensure existing customers continue to gain maximum value from our software. This is a high impact role within a small team where you will be responsible for building powerful
relationships as a trusted advisor to customers across our product portfolio.

SecureDocs products are used by some of the world’s most exciting brands to store, track and execute legal and financial transactions and agreements. We’ve already built an enviable reputation for delivering outstanding customer service, and you will ensure we continue to offer a best-in-class experience for everyone we work with.

You will become an expert in our products and services, working closely with our colleagues in the US, solving key business problems, resolving issues, maximizing product usage and adoption, and providing customer insights to inform our ongoing product plan.

This is a unique opportunity to play a pivotal role in the success of an innovative SaaS company at a point of rapid growth. We will invest in you to ensure your continued success through training and development. You will receive a generous salary package, including stock option grant, pension and the option to work flexibly.

Responsibilities Include
Customer implementation:
  • Take ownership of your customers’ success - from trial to implementation to renewal
  • Deliver demonstrations, training and advice to ensure the successful onboarding of new customer accounts
  • Become the key point of contact for new customers and build powerful relationships as a trusted advisor
  • Monitor customer health and develop strategies to help increase service usage and adoption of our products
  • Become a customer advocate, working in collaboration with internal teams, including Marketing, Sales, Product and Engineering
  • Help develop and deliver customer training and support resources, such as webinars and videos
Customer support:
  • Work directly with customers and end users across all SecureDocs products within the EMEA region for technical support requests and questions
  • Address customer needs and issues over the phone, chat, email and screen share in a timely manner
  • Collaborate with US-based Engineering, Product and Support teams to ensure the timely resolution of customer issues
  • Share customer feedback about product usage, features and functionality to the Product team
  • Support the successful rollout and adoption of new features and functionality to existing customers

Requirements Include: 
  • Previous experience in a customer facing role, preferably in the SaaS/technology space (1-3 years)
  • You will know what it means to be customer obsessed and to work with a constant sense of urgency to surpass your customers’ expectations
  • A keen interest in and aptitude for technology; curiosity with a strong desire to develop, learn and become an expert in your field
  • Highly organized, with the ability to work autonomously and remotely, managing your own schedule
  • Confident and accomplished communicator, with outstanding written, verbal and interpersonal skills, and experience of presenting and articulating complex concepts
  • Comfortable working in a fast-paced, high-growth, early-stage setting, where change is inevitable - and embraced

SecureDocs provides SaaS solutions that are highly secure, easily adopted and affordable to any type or size of business. Your focus will initially be on ContractWorks, our contract management service, and SecureDocs, our virtual data room product. Compensation will include a competitive salary, stock option grant, health/life/dental/vision/401k package, fun and comfortable work environment. Unique opportunity to join a startup at a stage when fast growth and fast learning is at its highest and the possibility of success rests on the shoulders of those motivated to make a difference.

To apply for this position, please send your resume along with a cover letter to careers@securedocs.com

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